Support Center

We're here to help. Find answers to your questions or contact us.

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Response Time

Up to 24 business hours

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Location

Recife - PE, Brazil

Frequently Asked Questions

How do I create an account?

Download the Primi app from the App Store or Google Play and follow the registration instructions. You can sign up with your email or using your Google/Apple account.

Does the free plan have a patient limit?

Yes, the free plan allows up to 3 active patients. For more patients and advanced features, consider the Pro plan.

How do I cancel my subscription?

You can cancel your subscription at any time through the app settings or directly on the App Store/Google Play.

Is my data secure?

Yes, all data is encrypted and stored securely. We follow best security practices and are compliant with data protection regulations.

Can I export my patients' data?

Yes, you can generate PDF reports for each patient, including measurement history and evolution charts.

Does the app work offline?

Some basic features work offline, but an internet connection is required to sync data and generate reports.

Contact Us

Didn't find what you were looking for? Send us a message and we'll respond soon.