Support Center

We're here to help. Find answers to your questions or contact us.

Frequently Asked Questions

How do I create an account?▼

Download the Primi app from the App Store or Google Play and follow the registration instructions. You can sign up with your email or using your Google/Apple account.

Does the free plan have a patient limit?▼

Yes, the free plan allows up to 3 active patients. For more patients and advanced features, consider the Pro plan.

How do I cancel my subscription?▼

You can cancel your subscription at any time through the app settings or directly on the App Store/Google Play.

Is my data secure?▼

Yes, all data is encrypted and stored securely. We follow best security practices and are compliant with data protection regulations.

Can I export my patients' data?▼

Yes, you can generate PDF reports for each patient, including measurement history and evolution charts.

Does the app work offline?▼

Some basic features work offline, but an internet connection is required to sync data and generate reports.